When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Orders may be subject to shipping and handling charges at the current rates. Goods are shipped at the entire risk of the purchaser unless an insured shipper has been chosen.

Shipping rates will vary by the value of your goods and the shipping address.

Our aim is to ship all goods in stock within 24 hours of order, but please allow up to 28 days for receipt of order in the USA. International orders may take longer periods. If the shipping of your order is likely to be delayed by more than 72 hours, we will contact you to inform you of the expected ship date.

 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Orders from within Texas will be subject to sales tax. All other orders are sold tax free, but the purchaser is responsible for any purchase or import taxes and duties in their own country or state.

 

All card transactions are protected by the secure services of our card-processing partner. Credit and Debit card details are not held on our web site or servers.

 

All our products are produced to extremely high quality standards, and we aim to ensure that you are delighted with your purchase.

Your statutory rights are not affected.

 
Reaching Us

To contact us, we prefer to use email : usastore@friendsandheroes.com

If you prefer to use snail-mail, please write to Friends and Heroes LLC, P.O. Box 342, Henrietta, TX 76365, USA

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under USA and international copyright laws, and is the property of Friends & Heroes Productions Limited. The collective work includes works that are licensed to Friends & Heroes Productions Limited. Copyright 2015, Friends & Heroes Productions Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Friends and Heroes LLC or purchasing Friends and Heroes LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Friends and Heroes LLC or to purchase Friends and Heroes LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Friends & Heroes Productions Limited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Friends & Heroes Productions Limited used in the site are trademarks or registered trademarks of Friends & Heroes Productions Limited


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Friends and Heroes LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Friends and Heroes LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Friends and Heroes LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Friends and Heroes LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Friends and Heroes LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Friends and Heroes LLC product is mistakenly listed at an incorrect price, Friends and Heroes LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Friends and Heroes LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Friends and Heroes LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Friends and Heroes LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Friends and Heroes LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Friends and Heroes LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the USA, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Friends and Heroes LLC products) shall be in Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Friends and Heroes LLC products) must be commenced within one (1) year after the claim or cause of action arises. Friends and Heroes's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties x���trade practice shall act to modify any of these terms and conditions. Friends and Heroes LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Friends and Heroes LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Friends and Heroes LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Friends and Heroes LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Friends and Heroes LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Friends and Heroes LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Friends and Heroes LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Friends and Heroes LLC may link to sites operated by third parties. However, even if the third party is affiliated with Friends and Heroes LLC, Friends and Heroes LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Friends and Heroes LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Friends and Heroes LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).